Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mbrihat14@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mbrihat14@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mbrihat14@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mbrihat14@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mbrihat14@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mbrihat14@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@dokets.com / mbrihat14@gmail.com. Please note that returns will need to be sent to the following address: 97-4-195, 2nd Lane, Kannavarithota, Guntur, AP 522004, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mbrihat14@gmail.com / contact@dokets.com

At Dokets, we value your satisfaction and are committed to offering you a smooth and trustworthy shopping experience. To ensure transparency and fairness, our return and refund policy is clearly outlined below, applicable to both defective and non-defective products, for both domestic and international customers across all our product categories.

Return Window

• Domestic Orders (India):
  You can request a return within 7 days of receiving your order.

• International Orders:
  Return requests must be made within 10 days of delivery

Please ensure products are unused, in original condition, and in original packaging.

 

Return Eligibility

1. Defective / Damaged / Wrong Item

We gladly accept returns for:

• Defective or damaged products upon arrival

• Items with manufacturing issues

• Incorrect item delivered

Conditions:

• Must include proof of defect (photos/videos)

• Item must be unused and in original condition

• Original packaging must be intact

Non-Defective Products (Change of Mind, Wrong Size, etc.)

Returns may be accepted for:

• Wrong size or color (for clothing items)

• Unopened, unused, and resalable condition

Conditions:

• All seals and tags must be intact

• Product must be in original packaging

• Food and perishable items are non-returnable

Returns are not accepted for:

• Opened food items or products past expiry

• Final sale, clearance, or promotional items

• Customized or perishable goods

• Used or worn clothing/apparel

Exchange Policy

• Exchanges are available only for defective items or incorrect deliveries.

• For non-defective exchanges (like size), place a new order after return approval.

 

Return Shipping & Cost

Domestic Orders (India):

• • If we made a mistake (wrong item, damaged, expired):
    Return shipping is free. Full refund or replacement will be offered.

  • If it's a customer-initiated return (change of mind, wrong size, etc.):
    Return shipping is to be paid by the customer.
    A small restocking fee (₹50–₹100) may be applicable.

International Orders:

• If there’s a verified issue (wrong item, damaged in transit):
  Contact us with clear photos/videos within 48 hours of delivery.
  We may offer a refund or replacement without return, case-dependent.

• Other reasons (change of mind, sizing issues, etc.):
  Returns are not accepted.
  Shipping charges are non-refundable.

Return Shipping:

• Domestic Orders: Return shipping cost must be borne by the customer.

• International Orders: Return shipping and any customs duties are the customer’s responsibility.

Non-Returnable Items

• Used or opened food items

• Products without original packaging

• Items bought during clearance or promotional offers

• Personalized or custom items

Return Process

1. Email us at mbrihat14@gmail.com / contact@dokets.com with your order number and reason for return.

2. Attach clear images if the product is damaged or incorrect.

3. We’ll respond within 24–48 hours with approval and return instructions.

4. You must ship the item back within 5 days of approval.

5. Pack the product securely and send it to the address we provide.

Refund Policy

• Once your return is received and inspected, we’ll process the refund within 5–7 working days.

• Refunds are issued to the original method of payment.

• Alternatively, you may opt for a store credit or exchange.

Important Points to Remember

• Please do not return products without our confirmation email.

• Returned items must be unused, sealed (if applicable), and in original packaging.

• If we receive a return that does not meet our policy, it will not be eligible for a refund

Additional Notes

• Items sent back without prior approval will not be accepted.

• We recommend using trackable shipping for returns, especially for international orders.

• Refunds are issued only after item inspection and approval.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

1.  Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Dokets.Shop.

2.       Return will be processed only if:            

·         it is determined that the product was not damaged while in your possession;

·         the product is not different from what was shipped to you;

·         the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

             If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Dokets shall not be liable in any manner for any misuse or usage of such information.

        Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

        Products marked as "non-returnable" on the product detail page cannot be returned.  However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

                         No additional information is required to return an eligible order unless otherwise noted in the category specific policy. 

                        Products may be eligible for replacement only if the same seller has the exact same item in stock. 

       If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you. 

        In the event customers are found to misuse the return policy by excessively returning,     or cancelling or not accepting the orders placed, Dokets reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

        Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.

Categories with associated return window and exceptions, if any:

Mobile Accessories:

10 Days Replacement/Returnable

This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7 Days Replacement only: Power Banks (new), Headsets (new), Data Cables (new) and Travel Chargers & Adapters (new). 

  Non-Returnable: Screen guards, screen protectors and tempered glasses

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.  We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Gadget Accessories:

7 Days Replacement

 This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new) and Ink :

7 Days Replacement

 This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

 Office & Stationery Supplies (new):

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

        

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

  However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

 Air coolers, Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theatres, Headphones :

7 Days Replacement only

  This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

  Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 

  We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Wax candles, Wall stickers :

Non Returnable 

  This item is non-returnable due to consumable nature of the product.

 However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Pet - Habitats & Supplies, Apparel & Leashes, Training & Behaviour Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights :

14 Days Returnable

  This item is eligible for free replacement, within 14 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 14 days of delivery for full refund.

 Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids :

Non Returnable

  This item is non-returnable due to hygiene and consumable nature of the product.

 However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage                or defect in the product prior to issuing refund/replacement.

All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc

10 Days Returnable

 This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 You can also return the product within 10 days of delivery for full refund. Please  keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)

Non Returnable

 This item is non-returnable due to consumable nature of the product.

 However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

 All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.

10 Days Replacement only

 This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)

 

10 Days Replacement

  This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Toys (new) :

10 Day Replacement only

 This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners,Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products

Non Returnable

 This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel,              Diaper Bags; Baby Furniture’s, Nursery Decor

10 Days Returnable

 This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 You can also return the product within 10 days of delivery for full refund. Please  keep the item in its original condition, with outer box or case, user manual, warranty  cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Sports, Fitness and Outdoors (new)

10 Days Returnable

 This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

 Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 All inner apparel, socks, gym supporters, guards, swimsuits

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

 However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage  or defect in the product prior to issuing refund/replacement.

Fertilizers, Seeds, Live Plants

Non Returnable 

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. 

 However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Beauty 

Non Returnable

 This item is non-returnable due to hygiene and personal care nature of the product. 

 However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Household Supplies:

Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.

 Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc; Feminine Hygiene(Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men's Shaving - Razors, Blades, Shaving Foams, Brushes etc.; Men's Beard Care - Beard Oil, Beard Serum etc.; Women's Hair Removal - Wax Strips, Creams, Razors etc)

 Family Nutrition: (Infant Baby Food, Toddlers' and Kids' Health Drinks)

 Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)

 Contact Lenses and Related Products

 Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers

Non Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment

7 Days Returnable

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 Personal Care Appliances: Oral Care Products and Appliances

Non Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. 

 However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Clothing, shoes and Accessories

10 Day Exchange

 This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color.

 Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

 

 Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new)

10 Days Replacement/Refund

             

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Handbags, Travel Luggage, Wallets & Travel Accessories

10 Days Replacement/Refund 

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

 Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or courier back in its original condition.

 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective              Gear, Vehicle Electronics (new)

10 Days Returnable

 This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

 You can also return the product within 10 days of delivery for full refund. Please  keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for  a successful return pick-up or courier back in its original condition.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Car Tires, Car Care, Chemicals & Fluids, Engine Oils

Non Returnable 

This item is non-returnable due to consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Occupational Health & Safety Products (masks, gloves, safety glasses etc.)

Non Returnable

 This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

Customizable Products

Non-returnable

 This item is non-returnable due to customized nature of the product.

 However, in the unlikely event of damaged, defective item or product with wrong customization being delivered to you, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method based on the categories the product fall as listed above. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mbrihat14@gmail.com / contact@dokets.com

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